Refund policy

As the service is digital content supplied immediately, the statutory right of withdrawal no longer applies once supply has started (see the terms and conditions). We nevertheless apply the following commercial rules.

Credit packs

• Completely unused pack: full refund on request within 14 days of purchase.
• Partly used pack: credits already used are not refunded.
• After a refund, the corresponding credits are removed from your balance.

Subscriptions

• You can cancel at any time; the subscription stays active until the end of the paid period.
• The current period is not refunded pro rata, unless required by law.
• Charged after forgetting to cancel: if no credits of the new period have been used, write to us within 7 days and we refund that renewal.

Technical problem

If a generation fails or does not reach the promised number of names, no credits are used: you have nothing to request. For any other problem caused by the service, contact us: we offer compensation in credits or a refund.

Making a request

Write to support@orbibrand.com from your account email address, giving the date and amount of the payment. Refunds go back to the payment method used, within 5 to 10 business days depending on your bank.